FQA

This means your internet provider is throttling or blocking your connection. Many internet service providers in UK (sometimes from other countries too) are having this issue and the only solution for this is to use a VPN.

• How do I install my IPTV Subscription?

After completing your IPTV subscription payment, we will send you an IPTV installation email with your access rights and IPTV subscription installation instructions for all media (Smart IPTV / Box android / Ordi / Mac / Smartphone / Apple TV) / Tablet / iPad / Mag)

• I’m getting buffering / freezings frequently. Why is this happening?

First thing to do is to restart your router, device and try again. This helps in many cases.
If the issue still continues, you have to test the internet speed directly from your device.
Open this website: www.fast.com directly from your streaming device (not a different). The result should be 20 Mbps or higher.
If your device is not getting the proper speed or your internet provider is throtlling your connection, you’ll experience buffering.

• Do you offer refund?

  We always check your credentials before delivering it to make sure everything works, and since we have the 24 Hours Free Trial, we don’t provide refunds.

   

  We stand behind our service. If you feel the service you purchased is not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right and do everything to solve any problem you face.

   

  Refer to our Refund Policy for more information

• I’m getting a black screen in all channels, what should I do?

If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable and re-plug it in. For Kodi, you will need to clear your cache. If unsuccessful, attempt a re-install of Kodi itself.

• Will you Renew my Subscription Automatically?

We will contact you via email or WhatsApp to renew your subscription once it is about to expire.

• Will it work in my Country ?

Absolutely, you can watch IPTV from anywhere in the world but you will need to make sure your internet speed to watch the channels without any issues.

• My m3u link is not working?

If the link is not working, always check the link on PC using the VLC software. If it works it means that there is something wrong on your end. When typing in your M3U link make sure you are not entering any space and you are not using your M3U link on other devices. Contact us or create a support ticket if the link does not work on your PC after troubleshooting.

• How long before I can use service?

Once an invoice is paid, we aim to activate all new accounts within a timeframe of 5 minutes to 8 hours, taking into consideration any time differences that may exist between our location and yours. This allows us to ensure that your account is activated as promptly as possible.

• What are the Payment Options?